- What is Freight Centre?
- Freight Centre is considered the main place for the freight companies at the
first place. You can find all what you need to receive the new freight orders
through Robin Platform. You can list your prices and countries, manage orders,
and monitor your performance.
- We decided to separate this from the customer's experience wishing to order a
freight service. You can work and focus on the development of your commercial
businesses. You will be able to do a freight process to one of the destinations
available easily by moving to the main website.
- We renewed most of the functions to make things faster and easier starting from
adding the countries, managing orders, and reaching to collection of money.
These tools were arranged according to their sections as follows:
- Main Panel: this panel is similar to the gadgets panel of your car. It will display the
most significant figures, your consignments movements, and market measurements.
- Orders Management: yes, customers like to start from here. You can see here the
customers' order for your new consignments. You can follow up the freight processes and
ensure to receive and deliver parcels on time. You will be able to receive money and
customers recommendations if things were well.
- Financials: things are getting more serious, right? Do not worry! They are not
complicated as they seem. You will see all your sales transactions with the details of
the listed fees. You will be able to withdraw money and transfer them to your bank
account. We are aware that financials can be complicated a little bit for some sellers,
that is why we decided to explain how this section works.
- Performance: we believe that customers loyalty comes from remarkable performance; this
section was dedicated to achieve that. You can see your performance review monthly in
addition to management of users orders and complaints. Outstanding performance and
little complaints can result in more trust and sales at the end of the day.
- Settings: there is nothing special in here. You can manage your account details and
settings including your business information, bank account details, and others.
- Plan your own sale strategy
Although it is easy to create an account and start the process of listing your destinations
on Robin Platform, it is very important to plan what services you are about to provide!
The following points summarise what you have to take into consideration before listing your
countries and prices on Robin Platform:
- Ensure that you have the sufficient experience and knowledge of all countries from and
to you would freight. This looks an easy but very significant question. Concentrate on
what customers want.
- Invest some time in examining the prices provided by the competitor companies on Robin
Platform. You will find that competition is very hot and that prices are varying daily.
This may make you think of making profits at less percentages to receive customers
favoring in return; this will make the process fair enough.
- If you were unable to provide services of consignment pickup from customers, let this to
Robin Platform. Robin will provide you to a practiced programme to complete your
consignment pickup process by taking the commodities from the client and deliver them to
you. We will attend to all details and finally will collect your money for you.
Do not let fear overwhelm you regarding competition with big names. We provide the
opportunity to all freight companies and evaluate according to performance. Customers'
satisfaction is the main factor to win it.
Our team is always available for your help. Do not hesitate to contact us on
firstname.lastname@example.org and we are ready to assist you gladly.
- Six advices to increase your sales
We provide you here with the best six advices and recommendations that can help in
increasing your sales and have more customers
Market study and analysis of points of strength and weakness of competitors
Ensure that you are top follower of all market changes and tendencies. When you know
such things, this will help your make better decisions and to take the chance before
others. Have a look at the other competitors who provide freight service to the same
destinations you provide to and ensure that you know their points of strength and
weakness to be able to follow.
Set fair and competitive prices
All freight companies want to receive more profits and revenues at the end of the day;
increasing your prices and profits margins can achieve that, but you will not be the
customers first option. On another perspective, you can encourage more customers order
freight service from you when you put less prices and receive less profits which will
lead to the same result at the end of the day.
It is an important point. For the satisfaction of customers, you need to build good
reputation among people and increase your popularity. Ensure that you accept all orders
and make sure that they are freighted on time. Negative ratings will remain haunting you
no matter how small and trivial they were. Ensure that this will not happen.
Provide freight services to required destinations
Imagine that you provide a freight service to a country that is searched for only by
five customers a year and a country searched for by 100 customers a day. Which one will
receive more freight orders? Make sure that you follow what customers search for and try
to provide this in a unique way.
Hearing and responding to complaints
This is not only a frustrated customer only. These words are quickly spread among people
and customers will be thinking carefully before deciding to order freight from a
non-trusted company. Ensure that you heard what customers say and ensure that you
assisted them overcome such problems.
Secure positive ratings
This is the best way to become trustworthy and favoured among people. Customers always
select the freight companies with high classification and rating. Ensure to monitor your
performance all the time.
- What is the freight commission on Robin Platform?
- The fees that need to be paid to Robin Platform, for every process approved by the
companies, is 12% of the freight value exclusive governmental taxes.
- Freight company pays an amount of 5 US Dollars per balance withdrawal transaction.
- The price put by the freight company is the price that will appear to the customer
directly. Therefore, the freight company needs to take into consideration to add Robin
Platform commission to the final price then the services based on the above formula.